These booking conditions govern all bookings with HelloBUCOVINA.com. Any booking made or order placed by you, whether through the company’s website or otherwise, shall be deemed as an offer by you to purchase the relevant package or other travel arrangement subject to these booking conditions.
The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.
By submitting a booking, you warrant and confirm to us that you comply with these arrangements.
At HelloBUCOVINA.com, we do our utmost to respond to requests and inquiries within one business day.
Irene’s Travel Agency
5 Mihai Viteazu Street, 720057 Suceava, Romania.
Trade Register: J33/1397/2006
Fiscal Code: RO19183227
Transport Licence No. 1/2009
Tourism Operation Licence No. 7156/2014
If the STARTING POINT (PICK-UP PLACE) of the tour is other than SUCEAVA, a non-refundable deposit of 20% of the total price should reach HelloBUCOVINA at the time of booking. Full payment (less deposit) for groups and individuals should reach HelloBUCOVINA at least 24h prior to the arrival (in PAYPAL account), or cash in the day of tour. In the case of delayed payment, HelloBUCOVINA reserves the right to treat this as a cancellation and to withdraw its confirmation of the services.
If the STARTING POINT (PICK-UP PLACE) of the tour is SUCEAVA, is not necessary any deposit in advance.
If your travel arrangements include accommodation for minimum 1 night, a non-refundable deposit of 50% of the total price should reach HelloBUCOVINA at the time of booking. Full payment (less deposit) for groups and individuals should reach HelloBUCOVINA at least 24h prior to the arrival (in PAYPAL account), or cash in the day of tour. In the case of delayed payment, we reserve the right to treat this as a cancellation and to withdraw its confirmation of the services.
To pay for services booked at HelloBUCOVINA.com, we accept all major credit cards and electronic bank transfer. If you wish to make an electronic bank transfer and need details of our bank account, please contact us at contact@HelloBUCOVINA.com.
Validity of Prices
All rates quoted or shown in our tariffs are based on current prices and are subject to change without notice in the event of currency fluctuation, government taxes or any such cost increase that is beyond HelloBUCOVINA.com’s control. If an incorrect price has been posted in error, we reserve the right to refuse, cancel, amend or limit any order placed at the incorrect price.
We reserve the right to notify you of any increase to prices already published in our pricelists, brochures or website. Any eventual changes in rates will not be made without at least 48 hours’ notice.
For all cancellations, we will make every effort to ensure the best protection for you. However, late cancellation can result in compensation claims from hotels and other service providers. All cancellations must be sent to HelloBUCOVINA.com in writing, by e-mail (contact@HelloBUCOVINA.com).
Please note that cancellation by passenger(s) within a group may either result in a price increase for the whole group or a cancellation fee being charged to the passenger(s) who has cancelled.
Changes to Bookings
All requests for changes to a booking must be made in writing by email from the person who submitted the booking. Additional costs may still apply depending on the change(s) requested.
HelloBUCOVINA.com claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond HelloBUCOVINA’s control.
HelloBUCOVINA.com reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.
Our goal is to provide excellent customer service and in order to do so we maintain strict quality monitoring. If, for any reason, you are dissatisfied with your holiday package, we want to hear about it. We recommend you contact us as soon as any incident arises.
All information in the website is subject to change. HelloBUCOVINA.com reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.
IP Addresses & Cookies
In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimising our use of search engines or diagnosing problems with our server. Furthermore, to better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems and browser types, etc. This data does not personally identify you. You can choose not to accept cookies by disabling them in the settings of your web browser.
Newsletter and competitions
If you no longer wish to receive our newsletters, you may opt-out at any time by clicking on the “opt-out” link found at the bottom of each newsletter. You may also request to be removed from our mailing list by emailing us at email@example.com
Orders & Payments
When you place an order on our website, we require contact information such as name and e-mail address and, in some cases, partial or full postal address or telephone number. This information is only used to contact you with information about your order. In rare cases, we may need to share your contact information with suppliers of booked services from your tour. Otherwise, we do not sell or share this information with any third parties.
We use the utmost level of online security to safeguard your personal data.
Our website, www.hellobucovina.com, is protected by the utmost level of online security, meaning your personal data is safe with us.
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